The opportunity
Our client is an established freight forwarder with a busy ocean import desk. They are growing and need an Ocean Import Operator to take ownership of shipments from booking to delivery.
This is a hands-on role with real responsibility. You will run your own files end to end and be the go-to contact for customers and agents. It suits someone with a solid year or more on an import desk who is ready to step up.
Key responsibilities
- Manage FCL and LCL import shipments end to end, from pre-alert to final delivery
- Liaise with overseas agents, shipping lines and customers to keep shipments on track
- Track vessels and containers, and update customers proactively on ETAs and delays
- Check and process shipping documents, including bills of lading, invoices and packing lists
- Arrange customs clearance with the customs team or broker
- Book haulage and arrange delivery to the customer's premises
- Manage demurrage, detention and storage to keep costs down
- Release cargo, handle freight payments and chase outstanding documents
- Raise accurate invoices and accrue costs so every file is profitable
- Resolve problems quickly and escalate where needed
- Build strong relationships with customers and agents
What you'll bring
Essential
- At least 1 year's experience in ocean freight imports within a freight forwarder
- Experience handling shipments end to end
- Good knowledge of import documentation and shipping terms, including Incoterms
- Strong organisation and the ability to manage a busy workload
- Clear, confident communication by phone and email
- Good IT skills and a forwarding or freight system such as CargoWise
Desirable
- Knowledge of UK customs procedures and CDS
- Experience with both FCL and LCL
- Exposure to reefer, hazardous or out-of-gauge cargo