MULTIMODAL FREIGHT OPERATOR
Overview
An exciting opportunity has arisen for an experienced Multimodal Freight Operator to join a growing freight forwarding business. This is a varied end to end operations role, managing both import and export shipments across air, sea and road freight.
Working closely with customers, overseas agents, carriers and internal teams, you'll play a key role in ensuring freight moves efficiently while delivering a high level of customer service throughout the shipment lifecycle.
Key Responsibilities
• Manage import and export shipments across air, sea and road freight from booking through to final delivery
• Process booking requests received from customers, overseas agents and internal departments
• Liaise with shipping lines, airlines, hauliers and transport partners to arrange cost effective and efficient freight solutions
• Prepare and process all shipping documentation, ensuring accuracy and compliance with relevant regulations
• Keep customers informed throughout the shipment process, providing regular updates and resolving any queries
• Monitor shipments from origin through to destination, proactively resolving delays or operational issues
• Assist with quotations and pricing requests, working alongside the commercial team where required
• Coordinate with customs, transport providers, warehouses and internal departments to ensure shipments run smoothly
• Build and maintain strong relationships with customers, suppliers and overseas partners
• Maintain accurate shipment records and update the company operating system accordingly
• Keep up to date with customs procedures, industry regulations and best practice
• Support colleagues across the wider operations team when required
About You
We're looking for an experienced freight forwarding professional who enjoys working in a fast paced environment and takes pride in delivering outstanding customer service.
You'll ideally have:
• Previous experience within freight forwarding operations
• Experience managing import, export or multimodal freight movements
• Knowledge of air, sea and/or road freight operations
• Excellent communication and customer service skills
• Strong organisational skills with a keen eye for detail
• The ability to prioritise workloads and work to deadlines
• A proactive and solution focused approach to problem solving
• The ability to work independently as well as part of a team
• Confidence working under pressure in a busy operational environment
• A flexible approach with a willingness to support the wider business when required
What's on Offer
• Competitive salary depending on experience
• Opportunity to work across all modes of freight forwarding
• Varied role covering both import and export operations
• Supportive working environment with ongoing training and development
• Excellent long term career progression within a growing logistics business