Overview

An exciting opportunity has arisen for an experienced Supply Chain professional to take ownership of a global client vertical within a fast growing logistics business.

You'll be responsible for the operational performance, commercial success and ongoing development of a portfolio of major international clients, ensuring service excellence across a global network. Working closely with senior leadership, you'll oversee key accounts, lead a specialist operations team and continuously improve processes, profitability and customer satisfaction.

This is a strategic role suited to someone who enjoys taking ownership, solving complex operational challenges and building long term client relationships.

Key Responsibilities

• Take full ownership of a global customer vertical, acting as the primary point of contact for operational and commercial matters

• Build and maintain strong relationships with key stakeholders, ensuring service levels consistently exceed expectations

• Lead a specialist Control Tower operation, ensuring workloads, resources and service delivery remain aligned with customer requirements

• Manage onboarding of new customer implementations following the sales process, ensuring a smooth transition into operations

• Monitor operational performance against agreed KPIs and SLAs, driving continuous improvement where required

• Ensure processes remain compliant with internal procedures and customer requirements across all locations

• Support pricing decisions, margin analysis and commercial reviews alongside senior leadership

• Take ownership of billing accuracy, resolving any discrepancies quickly and efficiently

• Develop and improve operational processes, identifying opportunities to increase efficiency and enhance customer experience

• Produce regular operational and commercial reporting for both customers and internal stakeholders

• Coach, mentor and develop members of the operational team, promoting high performance and accountability

About You

We're looking for an experienced Supply Chain professional who enjoys taking ownership and building strong customer relationships.

You'll ideally have:

• End to end Supply Chain Management experience

• Experience managing key accounts within a complex logistics environment

• Strong commercial awareness with an understanding of profitability, pricing and billing

• Excellent project management and organisational skills

• The ability to solve problems independently and make informed commercial decisions

• Experience improving operational processes and driving continuous improvement

• Strong leadership skills with experience managing or developing operational teams

• Excellent communication skills with the confidence to engage stakeholders at all levels

• Experience working with ERP, WMS or other operational management systems

• Strong Microsoft Excel, Word and PowerPoint skills

• A full UK driving licence and willingness to travel when required

What's on Offer

• Salary around £80,000 with flexibility for the right candidate

• Bonus scheme to be introduced

• Hybrid working with 2 to 3 days per week on site

• Opportunity to lead a rapidly growing global division

• Genuine long term career progression

• The chance to make a significant impact within an ambitious and expanding business

This version is substantially different from the original advert whilst retaining all of the key responsibilities, requirements and selling points, making it much harder to identify the hiring company.

📍 West Thurrock / Essex
🚢 Ocean Freight Exports
💰 Up to £35,000 DOE
⏰ Monday – Friday | 8:30am – 4:30pm

We are currently recruiting for an Export Operator to join a growing freight forwarding business in Essex, supporting the full ocean export process end-to-end.

This is an excellent opportunity for someone with Ocean Export experience looking to join a close-knit team with a strong culture, long-term stability, and future development opportunities.

The role is initially focused on 100% Ocean Exports, with future cross-training into imports, providing exposure across road and air freight operations longer term.

Key Responsibilities

• Managing Ocean Export shipments from booking through to completion
• Handling bookings and coordinating export operations
• Completing customs entries and associated documentation
• Liaising with customers, suppliers, hauliers, and internal teams
• Supporting end-to-end shipment management
• Working closely with transport and operational teams
• Supporting vehicle / RORO movements where required

Ideal Background

Essential:
• Ocean Export operations experience
• Bookings experience
• End-to-end export knowledge
• Customs experience / exposure
• Ability to manage shipments independently

Desirable:
• RORO experience would be highly advantageous

The business handles a significant volume of trucks, lorries, and vehicle movements into Africa, therefore RORO exposure would be very relevant.

What’s on Offer

• Salary up to £35,000 DOE
• Standard pension contribution
• 20 days holiday + bank holidays
• Performance-related Christmas bonus
• Work phone provided
• Flexible approach to working from home when needed
• Exposure to imports, road & air freight in the future
• Strong long-term development opportunities

About the Team

You’ll be joining a friendly, close-knit office environment with a younger team and positive culture.

The business offers a supportive environment and would suit someone outgoing who enjoys working collaboratively within a growing operation.

Additional Requirements

A driving licence is essential due to office location and occasional operational requirements.

Immediate requirement due to business changes and team growth.

Interested? Apply today for a confidential discussion.

This is a hands-on operational role, managing export shipments end-to-end across air, ocean, and road freight, within a fast-paced and supportive environment.

🔧 Key Responsibilities

• Manage multimodal export shipments from booking through to final delivery

• Prepare and process export documentation, including customs and shipping paperwork

• Liaise with overseas agents, carriers, hauliers, and internal teams

• Ensure shipments move in line with service levels, compliance, and customer expectations

• Resolve operational issues and proactively manage exceptions

👤 Skills & Experience

• Previous experience in export operations within freight forwarding

• Exposure to air, sea, and/or road freight (multimodal experience preferred)

• Strong understanding of export documentation and customs processes

• Excellent organisational skills and attention to detail

• Confident communicator, comfortable dealing with customers and global agents

🎯 What’s on Offer

• Competitive salary depending on experience

• Stable, long-term role within an established business

• Supportive team environment with scope to develop

If you’re an export operator looking for a solid, well-rounded operations role within a growing freight business, I’d be happy to discuss this in more detail.

Location: Anywhere in the UK
Industry: Freight Forwarding / Logistics

A fantastic opportunity has arisen for an experienced freight forwarding professional to launch and lead a brand-new regional branch for a fast-growing, tech-enabled logistics provider.

This is a rare chance to build your own business within an established organisation — combining full entrepreneurial freedom with the backing, systems, procurement strength, and reputation of a global logistics brand.

The Role

As Regional Sales Director, you will be responsible for:

• Launching a brand-new UK branch from the ground up

• Creating and executing a commercial strategy for your chosen region

• Winning new business across air and ocean freight markets

• Managing and developing key account relationships

• Building your own team as the branch grows

• Working closely with central operations, finance, customs, and support teams

• Taking full ownership of revenue, profitability, and branch development

What They’re Looking For

• Strong track record in freight forwarding sales (air & ocean)

• Proven ability to win, retain and grow high-value clients

• Strategic, commercially driven mindset

• Entrepreneurial personality — someone who wants to build something

• Confidence in creating a business plan and delivering against it

• Ability to lead, influence, and hire as the branch scales

What’s On Offer

• Freedom to base the branch anywhere in the UK

• Ability to build your own office and team

• Full backing from a well-established logistics business

• No personal financial investment or start-up costs

• Competitive salary + negotiable package

• Options for equity / share participation based on performance

• High level of autonomy and trust

Who This Suits

This is perfect for someone currently at Sales Manager, Branch Manager, Regional Manager or BDM level who wants:
✔ More ownership
✔ More autonomy
✔ The chance to build something under their own name
✔ A clear pathway to equity

We’re partnering with a respected, independent freight forwarder in Basildon that continues to grow across its European network. They’re now looking for an experienced Road Freight Operator to join their dynamic team, working within either imports or exports, depending on experience.

The Role

You’ll take ownership of day-to-day European road freight operations, ensuring the smooth and efficient movement of goods from start to finish. This is a hands-on role within a close-knit team where attention to detail, communication, and teamwork are key.

Key Responsibilities:

• Coordinate European import/export road freight operations from end to end.

• Enter job details and manifests accurately into the internal freight management system.

• Liaise with customers, agents, and hauliers to ensure shipments are collected, delivered, and cleared on time.

• Provide the warehouse and depots with the necessary information for off-loading and distribution.

• Monitor trailer movements, arrival and departure times, and update internal spreadsheets.

• Support with pricing, cost calculations, and invoicing of manifests.

• Contribute to monthly KPI reporting and departmental performance tracking.

About You

• Experienced in European road freight – imports or exports.

• Excellent communicator with the ability to manage multiple stakeholders.

• Strong administrative and organisational skills.

• Proficient with freight systems (FMS) and Microsoft Office tools.

• A proactive team player with a flexible attitude to working hours when required.

The Offer

💼 Competitive salary (based on experience)
📍 Based in Basildon, Essex
🕘 Monday–Friday, full-time
🌍 Opportunity to develop within a growing, forward-thinking business

If you have experience in European road freight and want to join a company that values professionalism, teamwork, and growth — apply today or reach out for a confidential chat.

We’re looking for a Technical Proposals Tender Executive to join a global leader in project logistics. This is a fantastic opportunity to work alongside some of the most experienced logisticians in the industry, supporting complex, large-scale projects across multiple sectors, including energy, infrastructure, and mining.

The Role
You’ll be part of a dedicated UK-based tender team, responsible for producing high-quality technical proposals in response to international tenders. Working closely with commercial and operational colleagues worldwide, you’ll help craft winning bid content that secures major logistics contracts.

Key Responsibilities

• Draft and review technical content for tender submissions (ITTs, RFQs, RFIs).
• Coordinate input from engineering, HSE, QA/QC, and operations experts.
• Translate complex technical information into clear, client-focused proposals.
• Build and maintain a library of technical documents (method statements, project execution plans, risk assessments).
• Support compliance, risk reviews, and handovers to project delivery teams.
• Contribute to business development by aligning technical content with overall bid strategies.

What We’re Looking For

• Experience writing technical proposals within project logistics, freight forwarding, or engineering.
• Strong writing skills with the ability to simplify complex technical detail.
• Knowledge of multimodal logistics and the wider supply chain sector.
• Excellent stakeholder management, coordination, and time management skills.
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook); familiarity with Teams/SharePoint is a bonus.
• A proactive, collaborative mindset with the ability to work to deadlines in a fast-paced, global environment.

What’s on Offer

• Competitive salary and benefits package.
• Pension scheme with matched contributions.
• Discretionary annual bonus.
• Life assurance (3x basic salary).
• Opportunities for international travel.
• Hybrid flexibility after successful onboarding (Kent-based office).

We are seeking a highly organised and proactive Multi-Modal Account Manager to oversee end-to-end logistics operations across air, ocean, road, and rail freight. This role is ideal for a commercially aware logistics professional who thrives in a collaborative team culture and is committed to delivering exceptional customer service while upholding high operational standards.

You will manage client accounts from booking through to final delivery, ensuring compliance with all regulatory requirements including customs declarations, documentation, and invoicing. This role requires someone who can confidently build client relationships while keeping a close eye on margin, process accuracy, and continuous improvement.

Main Responsibilities

Operational Management

• Handle the complete transportation process from origin to destination for imports, exports, and cross-trades.
• Accurately create and manage job files, pre-alerts, customs clearance, final delivery, billing, and costing.
• Ensure all shipments are correctly quoted, documented, and customs-cleared in a timely and compliant manner.
• Maintain internal systems including shipment schedules and records in line with SOPs and best practices.

Client Engagement

• Act as the main point of contact for assigned clients, managing communications, issue resolution, and service delivery.

• Conduct regular follow-ups with clients on quotes, service updates, and satisfaction levels.

• Identify opportunities for account growth across new trade lanes, modes, or service offerings.

• Support client retention through regular check-ins, service reviews, and in-person meetings.

Financial & Commercial

• Provide accurate quotations and proactively follow up within 24 hours.

• Ensure job costing and invoicing are completed correctly using appropriate charge codes.

• Mitigate financial risk and maximise profitability by monitoring KPIs, reducing unnecessary charges, and addressing discrepancies.

• Source and negotiate rates with suppliers when needed to ensure competitive pricing.

Compliance & Documentation

• Liaise with customers to obtain complete and accurate documents for customs declarations.
• Ensure customs duties and other statutory charges are collected or escalated as appropriate.
• Submit import/export entries to CDS, arrange cargo releases, and maintain documentation as per compliance requirements.

Additional Duties

• Support process improvements and assist with operational changes as required.
• Collaborate with colleagues across operations and commercial teams to meet shared goals.
• Contribute to staff development, cross-training, and support others where needed.
• Comply with all relevant policies including HSE, confidentiality, and data security.

Candidate Profile

Qualifications & Knowledge

• Minimum 5 GCSEs (A*-C) or equivalent.
• Strong working knowledge of end-to-end multi-modal logistics operations.
• Awareness of customs compliance and CDS entry requirements.
• Familiarity with logistics platforms (e.g. CargoWise) desirable.
• Industry-recognised certifications (e.g., BIFA) advantageous.

Experience

• Demonstrated background in multi-modal freight forwarding, ideally across various modes.
• Experience managing customer accounts and service delivery.
• Good geographic knowledge and understanding of trade routes and transport providers.
• Familiarity with logistics KPIs and financial control.

Skills & Competencies

• Strong verbal and written communication.
• Excellent time management and prioritisation.
• Analytical problem-solver under pressure.
• IT literate (MS Word, Excel, etc.).
• High attention to detail and accuracy in data handling.
• Self-starter with ability to work independently.

Personal Attributes

• Adaptable and flexible to evolving business needs.
• Positive attitude and team player.
• Willing to develop professionally and take on new challenges.
• Reliable and committed with a good attendance record.
• Able to travel or work outside of standard hours when necessary.

The Customer Service Advisor holds accountability for executing daily tasks to accomplish the primary objective: customer satisfaction and serving as the initial point of contact for most clients. Their role is to guarantee clients receive a consistently professional, courteous, and efficient level of service at all times.

Primary Focus Areas:

• Submission of customer bookings in adherence to Customer Service SOPs.
• Handling customer and third-party queries confidently and promptly, escalating to management when necessary.
• Proactively contacting clients or missing shippers to secure additional bookings when container volumes are low.
• Corresponding with overseas agents via email or Oms to ensure accurate and timely information for all Routed Bookings.
• Efficiently managing amendments to bookings, including changes in CBM, weight, or number of pieces.
• Arranging haulage bookings, taking into consideration any special agreements such as free pick-up.
• Resolving haulage issues, such as addressing instances of drivers not showing up.
• Notifying clients via email about vessel delays or short shipments with dates to be confirmed.
• Obtaining hazmat acceptance if required, unless previously submitted by sales.
• Communicating with suppliers for freight collect shipments and obtaining necessary paperwork like MSDS, DGN, invoice, and packing list.
• Proficiently handling short shipments.

Customer Service

• Proficient in customer service with a track record of resolving issues in a solution-focused manner.
• Ability to communicate professionally and efficiently while addressing all aspects of client expectations and issues.

Financial 

• Ensuring accurate rating of all bookings according to client and agent agreements, and inputting third-party expenses at the booking level when necessary.

Business Strategy

• Aligning all communication, both internal and external, with the company Core Values and actively promoting existing and new services.
• As the primary point of contact within the business, consistently providing a level of service that demonstrates excellence and meets service level expectations.

Communication

• Confidently liaising with colleagues at all levels using various communication mediums.
• Professional and efficient communication with customers.

Commercial

• Proactively seeking opportunities to increase revenue, whether by offering value-added services at our CFS's or identifying revenue-generating opportunities for specific requests.

Overview:
An opportunity to lead and develop a European import operations function within a busy freight forwarding environment. This role is focused on driving operational efficiency, service delivery, and commercial performance across road freight imports, while also overseeing an offshore customs processing team.

Key Responsibilities:

Operations Leadership
• Manage the day-to-day running of the import department, ensuring smooth workflows and high service standards
• Oversee inbound planning, trailer arrivals, and documentation processes
• Continuously review and improve operational systems and procedures
• Maintain strong communication with clients, hauliers, overseas agents, and internal teams

Commercial & Performance Management
• Take ownership of departmental budgets, cost control, and margin performance
• Ensure accurate invoicing, reporting, and financial tracking
• Identify opportunities to improve profitability through operational efficiencies
• Provide regular updates and performance reports to senior leadership

Team Management & Development
• Lead, support, and develop the import team, ensuring effective workload distribution
• Manage staffing, holidays, and overall team performance
• Implement and maintain SOPs, driving consistency and best practice
• Promote a culture of accountability, collaboration, and continuous improvement

Customs Oversight
• Oversee an offshore customs team, ensuring timely and accurate declarations
• Provide guidance and support on customs processes, escalating complex issues where needed
• Maintain awareness of customs regulations, tariffs, and VAT requirements
• Ensure data accuracy and readiness for audits

Coordination & Communication
• Act as a central point of contact for operational and customs-related matters
• Work closely with internal departments to align on shipment activity
• Support wider import and customs functions with administrative and operational tasks

Compliance & Risk Management
• Ensure all documentation is accurate, complete, and compliant
• Identify and mitigate operational and customs-related risks
• Maintain compliance with HMRC requirements and industry standards

Requirements:
• Strong experience in import operations within freight forwarding, ideally European road freight
• Proven leadership and team management experience
• Good understanding of customs processes and regulations
• Commercial awareness, including budgets, margins, and cost drivers
• Strong organisational and communication skills
• Ability to manage multiple priorities in a fast-paced environment

📍 Newark, Nottinghamshire
🏠 Hybrid Working Available
💰 £28,000 – £33,000 DOE
⏰ Monday – Friday | 8:30am – 5:15pm

We are currently recruiting for a Customer Service Operator role on behalf of a growing freight forwarding business that is establishing a new office in Newark.

This is an excellent opportunity for someone with freight forwarding operational experience who is looking to grow with a business long term and progress into a more senior commercial or account management position over time.

The business is currently in an exciting growth phase, with a newly established office and ambitious plans for expansion. The successful candidate will join a close-knit team and play a key role in supporting daily operations while helping shape the future of the office as it develops.

Key Responsibilities

• Supporting day-to-day freight forwarding operations
• Loading and managing operational jobs within the system
• Completing customs entries and related documentation
• Liaising with hauliers, suppliers, and customers
• Building and maintaining strong supplier relationships
• Providing excellent customer service and operational support
• Assisting with the onboarding and mentoring of future team members and apprentices

The Ideal Candidate

• Experience within freight forwarding operations
• Customs entry knowledge would be highly advantageous
• Strong organisational and communication skills
• Confident speaking with customers, suppliers, and hauliers
• Ambitious and eager to progress into a more commercial/account management focused role over time
• Able to work independently within a growing office environment

What’s on Offer

• £28,000 – £33,000 DOE
• Hybrid working available
• Genuine progression opportunities into Sales/Account Management
• Future company car/allowance and commission structure upon progression
• Opportunity to grow with the business and take on increasing responsibility

For more information or a confidential discussion, please apply today.

📍 Essex

💰 £27,000 to £28,000 DOE

🕒 Monday to Friday | 8:30am to 5:30pm

A well established logistics and customs specialist is looking to add an experienced Import Customs Coordinator to its growing customs team.

This position would suit someone with previous experience completing customs declarations through CDS who is looking to join a supportive business offering long term stability and career development.

The Role

You will play a key role in supporting daily customs operations, ensuring goods are cleared efficiently, compliance standards are maintained and customers receive a high level of service throughout the process.

Working closely with internal departments and customers, you will be responsible for managing customs activities, maintaining accurate records and ensuring all declarations are completed in line with current regulations.

Key Responsibilities

• Complete import, export and cross trade customs activities within agreed timescales

• Prepare and submit customs declarations in accordance with HMRC requirements

• Ensure all operational and compliance related activities are completed accurately

• Investigate and report declaration amendments when required

• Carry out routine audits and entry checks, producing regular reports for management

• Maintain customs systems and operational platforms effectively

• Ensure duties, VAT and associated charges are applied correctly

• Build strong relationships with customers and internal stakeholders

• Support invoicing activities and assist with payment follow up where required

• Liaise with commercial teams regarding customer opportunities and shipment activity

• Identify areas for process improvement and operational efficiencies

• Ensure approvals are in place before releasing shipments under deferment arrangements

• Complete invoicing within agreed service levels

• Assist with holiday and absence cover across the team

Requirements

• Previous customs, import or customs compliance experience

• Experience completing declarations using CDS

• Strong understanding of UK customs regulations and import procedures

• Knowledge of commodity codes and tariff classifications

• Understanding of import licensing requirements and controlled goods regulations

• Experience with Postponed VAT Accounting (PVA)

• Knowledge of HMRC amendment processes and duty reclaims

• Familiarity with UK and EU customs formalities

• Experience within freight forwarding, logistics, transport or customs brokerage would be beneficial

• Knowledge of transit procedures or ETSF operations would be advantageous

• Strong Microsoft Office skills, particularly Excel and Word

• Excellent attention to detail and organisational skills

• Strong communication and customer service abilities

• Able to work independently whilst contributing positively within a team environment

Benefits

• 20 days annual leave plus bank holidays

• Additional annual leave awarded for long service

• Extra paid day off each year for a personal milestone or special occasion

• Enhanced employer pension contributions with increased benefits after qualifying service

• Annual pension and financial wellbeing reviews

• Life assurance scheme

• Private medical cover following qualifying service

• Employee Assistance Programme for employees and eligible family members

• Access to a wide range of employee discounts and benefits

About the Business

This opportunity sits within a well established international logistics organisation with a strong reputation across freight forwarding, customs and supply chain services.

The business combines the resources and stability of a global network with the collaborative culture of a local team, offering employees the chance to develop their careers within a professional and supportive environment.

The company places a strong emphasis on accountability, customer service, expertise and teamwork, creating a culture where employees are encouraged to take ownership and make a genuine impact.

Growth within a well-established operations team has created an opening for a skilled ocean freight professional to take ownership of the import process.

This suits someone with solid sea freight import experience who wants long-term stability, a supportive team, and the flexibility of hybrid working. Applicants should be within a reasonable commute of Hayes.

About the Sea Freight Import Operator Role

You'll take charge of import shipments by sea, from the point of origin right through to final delivery. That means keeping documentation accurate, customs requirements met, and customers informed at every stage.

What the Sea Freight Import Operator will Be Doing

• Owning the ocean import process from start to finish
• Coordinating sea freight movements internationally, origin to destination
• Handling import paperwork: Bills of Lading, commercial invoices, packing lists, certificates of origin
• Making sure every shipment meets customs and import compliance standards
• Acting as the main point of contact for shipping lines, overseas agents, suppliers and customers on shipment updates
• Spotting and resolving delays, customs holds or paperwork issues before they become problems
• Keeping the logistics system up to date with accurate shipment data
• Putting together operational and management reports
• Finding cost-effective routing options
• Working alongside sales, warehouse and finance colleagues to support wider business goals
• Staying current on customs legislation and industry regulation

What the Sea Freight Import Operator Needs

• A background in ocean/sea freight forwarding
• Solid working knowledge of sea freight imports
• Strong organisation and time management
• Comfortable juggling multiple shipments and deadlines at once

Sea Freight Import Operator / Ocean Import Coordinator