Duties & Responsibilities

• Receiving and processing customer requirements, creating job files in the internal freight system and ensuring all information is entered accurately.
• Entering costs and charges onto completed job files to ensure customers are invoiced correctly and on time.
• Working with the finance team to resolve any invoice queries.
• Arranging the transportation of freight in the most cost-effective way, whilst meeting customer requirements.
• Planning deliveries and carrying out the necessary checks in advance to ensure goods arrive on time.
• Managing releases from shipping lines, obtaining required authorisations and ensuring all payments and invoices are handled appropriately.
• Supporting PO management and producing reports for key customers.
• Taking on any additional duties as reasonably required to support the wider business.

Skills & Attributes

• Strong customer service and communication skills, both written and verbal.
• Proactive, commercially aware and highly organised.
• Excellent attention to detail with the ability to manage multiple priorities under pressure.
• A collaborative team player who builds strong relationships internally and externally.
• Calm and flexible when working to deadlines.
• Self-motivated and eager to develop through experience and training.
• Able to work independently with minimal supervision.

Qualifications & Experience

• Minimum one years' experience in a shipping or freight forwarding role.
• Working knowledge of Destin8 and CNS systems.
• Proficient in Microsoft Office.
• Thorough understanding of Incoterms.

📍 West Thurrock / Essex
🚢 Ocean Freight Exports
💰 Up to £35,000 DOE
⏰ Monday – Friday | 8:30am – 4:30pm

We are currently recruiting for an Export Operator to join a growing freight forwarding business in Essex, supporting the full ocean export process end-to-end.

This is an excellent opportunity for someone with Ocean Export experience looking to join a close-knit team with a strong culture, long-term stability, and future development opportunities.

The role is initially focused on 100% Ocean Exports, with future cross-training into imports, providing exposure across road and air freight operations longer term.

Key Responsibilities

• Managing Ocean Export shipments from booking through to completion
• Handling bookings and coordinating export operations
• Completing customs entries and associated documentation
• Liaising with customers, suppliers, hauliers, and internal teams
• Supporting end-to-end shipment management
• Working closely with transport and operational teams
• Supporting vehicle / RORO movements where required

Ideal Background

Essential:
• Ocean Export operations experience
• Bookings experience
• End-to-end export knowledge
• Customs experience / exposure
• Ability to manage shipments independently

Desirable:
• RORO experience would be highly advantageous

The business handles a significant volume of trucks, lorries, and vehicle movements into Africa, therefore RORO exposure would be very relevant.

What’s on Offer

• Salary up to £35,000 DOE
• Standard pension contribution
• 20 days holiday + bank holidays
• Performance-related Christmas bonus
• Work phone provided
• Flexible approach to working from home when needed
• Exposure to imports, road & air freight in the future
• Strong long-term development opportunities

About the Team

You’ll be joining a friendly, close-knit office environment with a younger team and positive culture.

The business offers a supportive environment and would suit someone outgoing who enjoys working collaboratively within a growing operation.

Additional Requirements

A driving licence is essential due to office location and occasional operational requirements.

Immediate requirement due to business changes and team growth.

Interested? Apply today for a confidential discussion.

This is a hands-on operational role, managing export shipments end-to-end across air, ocean, and road freight, within a fast-paced and supportive environment.

🔧 Key Responsibilities

• Manage multimodal export shipments from booking through to final delivery

• Prepare and process export documentation, including customs and shipping paperwork

• Liaise with overseas agents, carriers, hauliers, and internal teams

• Ensure shipments move in line with service levels, compliance, and customer expectations

• Resolve operational issues and proactively manage exceptions

👤 Skills & Experience

• Previous experience in export operations within freight forwarding

• Exposure to air, sea, and/or road freight (multimodal experience preferred)

• Strong understanding of export documentation and customs processes

• Excellent organisational skills and attention to detail

• Confident communicator, comfortable dealing with customers and global agents

🎯 What’s on Offer

• Competitive salary depending on experience

• Stable, long-term role within an established business

• Supportive team environment with scope to develop

If you’re an export operator looking for a solid, well-rounded operations role within a growing freight business, I’d be happy to discuss this in more detail.

Location: Anywhere in the UK
Industry: Freight Forwarding / Logistics

A fantastic opportunity has arisen for an experienced freight forwarding professional to launch and lead a brand-new regional branch for a fast-growing, tech-enabled logistics provider.

This is a rare chance to build your own business within an established organisation — combining full entrepreneurial freedom with the backing, systems, procurement strength, and reputation of a global logistics brand.

The Role

As Regional Sales Director, you will be responsible for:

• Launching a brand-new UK branch from the ground up

• Creating and executing a commercial strategy for your chosen region

• Winning new business across air and ocean freight markets

• Managing and developing key account relationships

• Building your own team as the branch grows

• Working closely with central operations, finance, customs, and support teams

• Taking full ownership of revenue, profitability, and branch development

What They’re Looking For

• Strong track record in freight forwarding sales (air & ocean)

• Proven ability to win, retain and grow high-value clients

• Strategic, commercially driven mindset

• Entrepreneurial personality — someone who wants to build something

• Confidence in creating a business plan and delivering against it

• Ability to lead, influence, and hire as the branch scales

What’s On Offer

• Freedom to base the branch anywhere in the UK

• Ability to build your own office and team

• Full backing from a well-established logistics business

• No personal financial investment or start-up costs

• Competitive salary + negotiable package

• Options for equity / share participation based on performance

• High level of autonomy and trust

Who This Suits

This is perfect for someone currently at Sales Manager, Branch Manager, Regional Manager or BDM level who wants:
✔ More ownership
✔ More autonomy
✔ The chance to build something under their own name
✔ A clear pathway to equity

We’re partnering with a respected, independent freight forwarder in Basildon that continues to grow across its European network. They’re now looking for an experienced Road Freight Operator to join their dynamic team, working within either imports or exports, depending on experience.

The Role

You’ll take ownership of day-to-day European road freight operations, ensuring the smooth and efficient movement of goods from start to finish. This is a hands-on role within a close-knit team where attention to detail, communication, and teamwork are key.

Key Responsibilities:

• Coordinate European import/export road freight operations from end to end.

• Enter job details and manifests accurately into the internal freight management system.

• Liaise with customers, agents, and hauliers to ensure shipments are collected, delivered, and cleared on time.

• Provide the warehouse and depots with the necessary information for off-loading and distribution.

• Monitor trailer movements, arrival and departure times, and update internal spreadsheets.

• Support with pricing, cost calculations, and invoicing of manifests.

• Contribute to monthly KPI reporting and departmental performance tracking.

About You

• Experienced in European road freight – imports or exports.

• Excellent communicator with the ability to manage multiple stakeholders.

• Strong administrative and organisational skills.

• Proficient with freight systems (FMS) and Microsoft Office tools.

• A proactive team player with a flexible attitude to working hours when required.

The Offer

💼 Competitive salary (based on experience)
📍 Based in Basildon, Essex
🕘 Monday–Friday, full-time
🌍 Opportunity to develop within a growing, forward-thinking business

If you have experience in European road freight and want to join a company that values professionalism, teamwork, and growth — apply today or reach out for a confidential chat.

We’re looking for a Technical Proposals Tender Executive to join a global leader in project logistics. This is a fantastic opportunity to work alongside some of the most experienced logisticians in the industry, supporting complex, large-scale projects across multiple sectors, including energy, infrastructure, and mining.

The Role
You’ll be part of a dedicated UK-based tender team, responsible for producing high-quality technical proposals in response to international tenders. Working closely with commercial and operational colleagues worldwide, you’ll help craft winning bid content that secures major logistics contracts.

Key Responsibilities

• Draft and review technical content for tender submissions (ITTs, RFQs, RFIs).
• Coordinate input from engineering, HSE, QA/QC, and operations experts.
• Translate complex technical information into clear, client-focused proposals.
• Build and maintain a library of technical documents (method statements, project execution plans, risk assessments).
• Support compliance, risk reviews, and handovers to project delivery teams.
• Contribute to business development by aligning technical content with overall bid strategies.

What We’re Looking For

• Experience writing technical proposals within project logistics, freight forwarding, or engineering.
• Strong writing skills with the ability to simplify complex technical detail.
• Knowledge of multimodal logistics and the wider supply chain sector.
• Excellent stakeholder management, coordination, and time management skills.
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook); familiarity with Teams/SharePoint is a bonus.
• A proactive, collaborative mindset with the ability to work to deadlines in a fast-paced, global environment.

What’s on Offer

• Competitive salary and benefits package.
• Pension scheme with matched contributions.
• Discretionary annual bonus.
• Life assurance (3x basic salary).
• Opportunities for international travel.
• Hybrid flexibility after successful onboarding (Kent-based office).

We are seeking a highly organised and proactive Multi-Modal Account Manager to oversee end-to-end logistics operations across air, ocean, road, and rail freight. This role is ideal for a commercially aware logistics professional who thrives in a collaborative team culture and is committed to delivering exceptional customer service while upholding high operational standards.

You will manage client accounts from booking through to final delivery, ensuring compliance with all regulatory requirements including customs declarations, documentation, and invoicing. This role requires someone who can confidently build client relationships while keeping a close eye on margin, process accuracy, and continuous improvement.

Main Responsibilities

Operational Management

• Handle the complete transportation process from origin to destination for imports, exports, and cross-trades.
• Accurately create and manage job files, pre-alerts, customs clearance, final delivery, billing, and costing.
• Ensure all shipments are correctly quoted, documented, and customs-cleared in a timely and compliant manner.
• Maintain internal systems including shipment schedules and records in line with SOPs and best practices.

Client Engagement

• Act as the main point of contact for assigned clients, managing communications, issue resolution, and service delivery.

• Conduct regular follow-ups with clients on quotes, service updates, and satisfaction levels.

• Identify opportunities for account growth across new trade lanes, modes, or service offerings.

• Support client retention through regular check-ins, service reviews, and in-person meetings.

Financial & Commercial

• Provide accurate quotations and proactively follow up within 24 hours.

• Ensure job costing and invoicing are completed correctly using appropriate charge codes.

• Mitigate financial risk and maximise profitability by monitoring KPIs, reducing unnecessary charges, and addressing discrepancies.

• Source and negotiate rates with suppliers when needed to ensure competitive pricing.

Compliance & Documentation

• Liaise with customers to obtain complete and accurate documents for customs declarations.
• Ensure customs duties and other statutory charges are collected or escalated as appropriate.
• Submit import/export entries to CDS, arrange cargo releases, and maintain documentation as per compliance requirements.

Additional Duties

• Support process improvements and assist with operational changes as required.
• Collaborate with colleagues across operations and commercial teams to meet shared goals.
• Contribute to staff development, cross-training, and support others where needed.
• Comply with all relevant policies including HSE, confidentiality, and data security.

Candidate Profile

Qualifications & Knowledge

• Minimum 5 GCSEs (A*-C) or equivalent.
• Strong working knowledge of end-to-end multi-modal logistics operations.
• Awareness of customs compliance and CDS entry requirements.
• Familiarity with logistics platforms (e.g. CargoWise) desirable.
• Industry-recognised certifications (e.g., BIFA) advantageous.

Experience

• Demonstrated background in multi-modal freight forwarding, ideally across various modes.
• Experience managing customer accounts and service delivery.
• Good geographic knowledge and understanding of trade routes and transport providers.
• Familiarity with logistics KPIs and financial control.

Skills & Competencies

• Strong verbal and written communication.
• Excellent time management and prioritisation.
• Analytical problem-solver under pressure.
• IT literate (MS Word, Excel, etc.).
• High attention to detail and accuracy in data handling.
• Self-starter with ability to work independently.

Personal Attributes

• Adaptable and flexible to evolving business needs.
• Positive attitude and team player.
• Willing to develop professionally and take on new challenges.
• Reliable and committed with a good attendance record.
• Able to travel or work outside of standard hours when necessary.

The Customer Service Advisor holds accountability for executing daily tasks to accomplish the primary objective: customer satisfaction and serving as the initial point of contact for most clients. Their role is to guarantee clients receive a consistently professional, courteous, and efficient level of service at all times.

Primary Focus Areas:

• Submission of customer bookings in adherence to Customer Service SOPs.
• Handling customer and third-party queries confidently and promptly, escalating to management when necessary.
• Proactively contacting clients or missing shippers to secure additional bookings when container volumes are low.
• Corresponding with overseas agents via email or Oms to ensure accurate and timely information for all Routed Bookings.
• Efficiently managing amendments to bookings, including changes in CBM, weight, or number of pieces.
• Arranging haulage bookings, taking into consideration any special agreements such as free pick-up.
• Resolving haulage issues, such as addressing instances of drivers not showing up.
• Notifying clients via email about vessel delays or short shipments with dates to be confirmed.
• Obtaining hazmat acceptance if required, unless previously submitted by sales.
• Communicating with suppliers for freight collect shipments and obtaining necessary paperwork like MSDS, DGN, invoice, and packing list.
• Proficiently handling short shipments.

Customer Service

• Proficient in customer service with a track record of resolving issues in a solution-focused manner.
• Ability to communicate professionally and efficiently while addressing all aspects of client expectations and issues.

Financial 

• Ensuring accurate rating of all bookings according to client and agent agreements, and inputting third-party expenses at the booking level when necessary.

Business Strategy

• Aligning all communication, both internal and external, with the company Core Values and actively promoting existing and new services.
• As the primary point of contact within the business, consistently providing a level of service that demonstrates excellence and meets service level expectations.

Communication

• Confidently liaising with colleagues at all levels using various communication mediums.
• Professional and efficient communication with customers.

Commercial

• Proactively seeking opportunities to increase revenue, whether by offering value-added services at our CFS's or identifying revenue-generating opportunities for specific requests.

Overview:
An opportunity to lead and develop a European import operations function within a busy freight forwarding environment. This role is focused on driving operational efficiency, service delivery, and commercial performance across road freight imports, while also overseeing an offshore customs processing team.

Key Responsibilities:

Operations Leadership
• Manage the day-to-day running of the import department, ensuring smooth workflows and high service standards
• Oversee inbound planning, trailer arrivals, and documentation processes
• Continuously review and improve operational systems and procedures
• Maintain strong communication with clients, hauliers, overseas agents, and internal teams

Commercial & Performance Management
• Take ownership of departmental budgets, cost control, and margin performance
• Ensure accurate invoicing, reporting, and financial tracking
• Identify opportunities to improve profitability through operational efficiencies
• Provide regular updates and performance reports to senior leadership

Team Management & Development
• Lead, support, and develop the import team, ensuring effective workload distribution
• Manage staffing, holidays, and overall team performance
• Implement and maintain SOPs, driving consistency and best practice
• Promote a culture of accountability, collaboration, and continuous improvement

Customs Oversight
• Oversee an offshore customs team, ensuring timely and accurate declarations
• Provide guidance and support on customs processes, escalating complex issues where needed
• Maintain awareness of customs regulations, tariffs, and VAT requirements
• Ensure data accuracy and readiness for audits

Coordination & Communication
• Act as a central point of contact for operational and customs-related matters
• Work closely with internal departments to align on shipment activity
• Support wider import and customs functions with administrative and operational tasks

Compliance & Risk Management
• Ensure all documentation is accurate, complete, and compliant
• Identify and mitigate operational and customs-related risks
• Maintain compliance with HMRC requirements and industry standards

Requirements:
• Strong experience in import operations within freight forwarding, ideally European road freight
• Proven leadership and team management experience
• Good understanding of customs processes and regulations
• Commercial awareness, including budgets, margins, and cost drivers
• Strong organisational and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Customs Coordinator – Heathrow

📍 Heathrow
💰 £28,000 – £30,000 (DOE)
🕘 Monday – Friday, 08:30 – 17:30 (1 hour lunch)

Overview

An established freight forwarding operation is looking to appoint a Customs Coordinator to support its growing customs function at Heathrow.

This role will focus on ensuring the accurate and timely clearance of goods, working closely with internal teams, customers, and external partners to maintain compliance and operational efficiency across import, export, and cross trade activities.

Key Responsibilities

• Manage import, export, and cross trade customs entries accurately and within required timeframes
• Complete all customs declarations, ensuring compliance with legal and financial requirements
• Support the Customs Manager in delivering operational and compliance objectives
• Monitor and maintain data accuracy across all systems and documentation
• Carry out spot checks and audits on entries, providing reports as required
• Ensure correct application of duties, VAT, and invoicing processes
• Liaise with customers, internal departments, and external partners to ensure smooth shipment clearance
• Maintain strong communication with sales teams, including sharing potential leads and shipment updates
• Assist with credit control processes, including follow-up on outstanding payments
• Produce reports and ensure all deadlines are met
• Contribute to process improvements and operational efficiencies
• Provide cover across the department during periods of absence

Skills & Experience

• Minimum 2 years’ experience in customs operations (imports/exports)
• Strong understanding of UK and EU customs regulations and procedures
• Working knowledge of CDS for both import and export entries
• Experience within freight forwarding, logistics, or transport environments
• Familiarity with transit procedures and ETSF is advantageous
• Knowledge of HMRC amendments and reclaims is beneficial
• Strong attention to detail with the ability to manage multiple tasks effectively
• Proficient in Microsoft Office, particularly Excel
• Able to work independently as well as part of a team
• Flexible approach to working hours when required

Benefits

• 20 days annual leave plus public holidays
• Pension scheme with enhanced contributions over time
• Private medical cover (subject to service)
• Death in service benefit
• Access to employee discount platform
• Employee assistance programme for you and your family
• Financial advice support
• Additional holiday entitlement based on length of service

📍 Newark, Nottinghamshire
🏠 Hybrid Working Available
💰 £28,000 – £33,000 DOE
⏰ Monday – Friday | 8:30am – 5:15pm

We are currently recruiting for a Customer Service Operator role on behalf of a growing freight forwarding business that is establishing a new office in Newark.

This is an excellent opportunity for someone with freight forwarding operational experience who is looking to grow with a business long term and progress into a more senior commercial or account management position over time.

The business is currently in an exciting growth phase, with a newly established office and ambitious plans for expansion. The successful candidate will join a close-knit team and play a key role in supporting daily operations while helping shape the future of the office as it develops.

Key Responsibilities

• Supporting day-to-day freight forwarding operations
• Loading and managing operational jobs within the system
• Completing customs entries and related documentation
• Liaising with hauliers, suppliers, and customers
• Building and maintaining strong supplier relationships
• Providing excellent customer service and operational support
• Assisting with the onboarding and mentoring of future team members and apprentices

The Ideal Candidate

• Experience within freight forwarding operations
• Customs entry knowledge would be highly advantageous
• Strong organisational and communication skills
• Confident speaking with customers, suppliers, and hauliers
• Ambitious and eager to progress into a more commercial/account management focused role over time
• Able to work independently within a growing office environment

What’s on Offer

• £28,000 – £33,000 DOE
• Hybrid working available
• Genuine progression opportunities into Sales/Account Management
• Future company car/allowance and commission structure upon progression
• Opportunity to grow with the business and take on increasing responsibility

For more information or a confidential discussion, please apply today.

Our client is a globally recognised freight forwarding and logistics organisation, operating across multiple continents and serving a diverse portfolio of UK and international clients. They are currently seeking an experienced Pricing Analyst to join their team based in Manchester. 

Pricing Coordinator - The Role

This is a commercially focused position responsible for preparing competitive quotations for UK clients, overseas offices, and an established agent network. The successful candidate will work closely with global teams, client retention specialists, and sales colleagues to secure new business — delivering tailored pricing solutions that meet client expectations while driving profitability.

Pricing Coordinator - Key Responsibilities

• Communicating effectively and professionally with customers to ensure their quotation requirements are fulfilled in line with their booking instructions.
• Liaising with offices and agents both within the UK and abroad, identifying and addressing any discrepancies or specific requirements.
• Supporting compliance with all relevant legislative and regulatory requirements.
• Collaborating closely with internal and external customers, suppliers, and partner offices to ensure efficient and seamless operations.
• Ensuring the business operates within all agreed operational procedures and statutory requirements, including the provision and maintenance of a safe working environment.

Pricing Coordinator - About You

The ideal candidate will bring a combination of operational freight knowledge and strong commercial acumen. They will possess strong analytical and problem-solving skills, excellent organisational and administrative abilities, and a proven track record of negotiating with vendors and suppliers. A solid commercial awareness, the ability to manage and maintain high data quality, and a strong understanding of KPIs and performance analysis are all essential to the role.

An operational background in Air, Ocean, or both is required, and knowledge of Dangerous Goods, while not essential, would be a distinct advantage. Above all, the successful candidate will be a collaborative team player, comfortable working across multiple functions within a fast-paced environment.

Pricing Coordinator - What Is On Offer

A competitive salary package and the opportunity to grow within a driven and successful global organisation. In addition, the following employee benefits are available:

• Enhanced Annual Leave, increasing with length of service.
• Salary Sacrifice Schemes, including options for low-emission vehicles and cycling.
• Health & Wellbeing Support, covering both physical and mental health, with access to medical services for you and your dependents.
• Employee Discounts & Cashback, redeemable across a wide range of high street and online retailers.
• Life Insurance, with access to additional financial and legal support services.

Our client is a globally recognised freight forwarding and logistics organisation, operating across multiple continents and serving a diverse portfolio of UK and international clients. They are currently seeking an experienced Pricing Analyst to join their team based in London Heathrow 

Pricing Coordinator - The Role

This is a commercially focused position responsible for preparing competitive quotations for UK clients, overseas offices, and an established agent network. The successful candidate will work closely with global teams, client retention specialists, and sales colleagues to secure new business — delivering tailored pricing solutions that meet client expectations while driving profitability.

Pricing Coordinator - Key Responsibilities

• Communicating effectively and professionally with customers to ensure their quotation requirements are fulfilled in line with their booking instructions.
• Liaising with offices and agents both within the UK and abroad, identifying and addressing any discrepancies or specific requirements.
• Supporting compliance with all relevant legislative and regulatory requirements.
• Collaborating closely with internal and external customers, suppliers, and partner offices to ensure efficient and seamless operations.
• Ensuring the business operates within all agreed operational procedures and statutory requirements, including the provision and maintenance of a safe working environment.

Pricing Coordinator - About You

The ideal candidate will bring a combination of operational freight knowledge and strong commercial acumen. They will possess strong analytical and problem-solving skills, excellent organisational and administrative abilities, and a proven track record of negotiating with vendors and suppliers. A solid commercial awareness, the ability to manage and maintain high data quality, and a strong understanding of KPIs and performance analysis are all essential to the role.

An operational background in Air, Ocean, or both is required, and knowledge of Dangerous Goods, while not essential, would be a distinct advantage. Above all, the successful candidate will be a collaborative team player, comfortable working across multiple functions within a fast-paced environment.

Pricing Coordinator - What Is On Offer

A competitive salary package and the opportunity to grow within a driven and successful global organisation. In addition, the following employee benefits are available:

• Enhanced Annual Leave, increasing with length of service.
• Salary Sacrifice Schemes, including options for low-emission vehicles and cycling.
• Health & Wellbeing Support, covering both physical and mental health, with access to medical services for you and your dependents.
• Employee Discounts & Cashback, redeemable across a wide range of high street and online retailers.
• Life Insurance, with access to additional financial and legal support services.

📍North London (Hybrid Working Available)
🏠 Hybrid – Office Based Tuesday to Thursday
⏰ Monday – Friday | 9:00am – 5:30pm

About the Opportunity

We’re supporting a growing freight forwarding and supply chain business with the appointment of an Air Freight Coordinator to join their operations team.

The business has built a strong reputation for delivering high service standards across international freight movements and believes operational excellence is key to long-term customer success.

This role will focus on managing air freight shipments end-to-end, ensuring customers receive a proactive, efficient, and solutions-focused service throughout the shipment lifecycle.

Key Responsibilities

• Managing day-to-day air freight export operations across international trade lanes
• Building strong relationships with customers, overseas partners, airlines, and suppliers
• Arranging collections and deliveries to ensure shipments move on time and in accordance with customer requirements
• Preparing and checking shipping and customs documentation
• Coordinating with customs brokers to support smooth import and export clearances
• Providing quotations and operational support to customers and partners
• Monitoring shipment progress and resolving delays or service issues proactively
• Maintaining accurate records and updating internal systems (CargoWise experience advantageous)

Ideal Background

Essential:
• Minimum 4 years’ experience within a UK freight forwarding environment
• Strong understanding of air freight operations and airline routing knowledge
• Import and export customs knowledge
• Strong organisational and communication skills
• Comfortable managing multiple shipments and working to deadlines
• Good systems knowledge and confidence learning new platforms

Desirable:
• CargoWise experience
• Exposure to international export trade lanes

What’s on Offer

• Hybrid working arrangement (office Tuesday – Thursday)
• Annual company bonus scheme
• Training support and development opportunities
• Potential support towards Dangerous Goods certification
• Friendly, collaborative environment with a strong operations culture

Our client is an established, independent freight forwarder based in the North West of England. Operating across a broad range of freight disciplines, including sea freight, air freight, road freight, and customs clearance, they handle general cargo on a worldwide basis, with a strong focus on UK to US export lanes. The business has grown steadily over recent years and prides itself on a close-knit, experienced team that delivers a high standard of service to its customers.

The Role

The successful candidate will join the sea freight export team and take ownership of shipments from enquiry through to completion. Working within a collaborative operational environment, they will be responsible for managing the full export cycle, ensuring shipments are handled efficiently, accurately, and in line with customer expectations.

The role requires someone who is comfortable working with a degree of autonomy and who can be trusted to manage their own workload. The expectation is that the successful candidate will be fully operational on an independent basis within six months of joining.

Ocean Export Key Responsibilities

The Sea Freight Export Operative will be expected to:

•Handle end-to-end sea freight export shipments on a worldwide basis, with a particular focus on UK to US lanes.

•Prepare and issue quotations to customers, securing bookings in a competitive and timely manner.

•Manage the booking process with carriers and shipping lines, ensuring all operational requirements are met.

•Oversee shipments through to completion, including the preparation of relevant export documentation and customs entries.

•Liaise with customers, suppliers, and overseas agents to ensure smooth and accurate cargo movement.

•Maintain accurate records within the company's internal freight management system.

The Ideal Candidate

The company is looking for a motivated and experienced freight professional who is eager to grow within a stable and supportive business.

The company is not in a position to offer full apprentice-style training, so a solid operational foundation in sea freight export is a prerequisite. That said, full support will be provided to help the right candidate settle in and develop within the business.